Terms of service

Terms & Conditions

Last updated: 9 June 2026

These Terms & Conditions apply to your use of MØDE and to purchases made through www.the-mode.com, or our authorised sales channels, and any other platform where these Terms are referenced.

Please read these Terms carefully before placing an order. By accessing our website, creating an account, placing an order, or using our products, you agree to these Terms.

For legal publication, replace the placeholders below with your company details.

Company: MØDE
Customer support: shane@the-mode.com
 Phone / WhatsApp: +971565228281
 Website: www.the-MØDE.com

 

 

1. About our products

[Brand Name] develops and sells water-based, alcohol-free mist fragrance products designed for any-time application to the skin, wrists, body, and light application to clothing.

Our products are not intended to be traditional eau de toilette, eau de parfum, cologne, deodorant, antiperspirant, disinfectant, hand sanitiser, medicine, treatment product, or therapeutic product.

Unless expressly stated otherwise on the product label or product page, our mist products are:

  • Water-based;

  • Non-aerosol;

  • Designed for fine mist application;

  • Formulated without intentionally added ethanol, alcohol denat., SD alcohol, perfumer’s alcohol, or isopropyl alcohol;

  • Designed for external use only;

  • Supplied in a compact mist format, including 10 ml capsule-style mist applicators where applicable.

The final product description, approved ingredients, warnings, batch number, size, directions for use, and storage conditions are shown on the product label and/or packaging.

 

 

2. Dubai/UAE regulatory compliance

Products supplied for sale in Dubai and the UAE will be handled in accordance with applicable Dubai Municipality, UAE consumer-product, fragrance, cosmetics/personal-care, e-commerce, labelling, safety, and consumer-protection requirements.

Depending on the final formulation, product claims, and intended use, a product may be treated as a fragrance product, body mist, cosmetic/personal-care product, or another applicable consumer-product category. We reserve the right to classify, register, label, package, or amend a product in line with the requirements of Dubai Municipality, Montaji, UAE law, our manufacturer, regulatory consultants, or any competent authority.

Where required, products will not be placed on the Dubai market unless the applicable registration, assessment, notification, approval, documentation, or product listing has been completed by the responsible party.

We may update product names, labels, descriptions, warnings, ingredients, packaging, artwork, barcodes, batch information, claims, or supporting documents to maintain compliance.

 

 

3. Formulation and ingredient information

Our mist products are based on a proprietary formulation. The full formulation, exact ingredient percentages, fragrance structure, and manufacturing know-how are confidential and may not be disclosed publicly, except where required by applicable law, product registration, regulatory submission, safety assessment, or competent authority request.

The product label and/or product page will provide the ingredient information required for consumer use. Ingredient names may be stated using recognised cosmetic/fragrance naming conventions, including INCI names where applicable.

Our products may contain, depending on the formula:

  • Water;

  • Fragrance concentrate / parfum;

  • Solubilisers or dispersing agents;

  • Stabilising ingredients;

  • Preservatives where required;

  • pH adjusters where required;

  • Other ingredients required for safe, stable, and effective mist performance.

Because the product is water-based and not a traditional alcohol perfume, it may behave differently from eau de toilette or eau de parfum. It may feel lighter, wetter on application, softer in projection, and more suitable for reapplication throughout the day.

Scent strength, dry-down, and longevity can vary depending on skin type, climate, clothing fabric, storage conditions, spray volume, and individual perception.

 

 

4. Alcohol-free positioning

Unless a product page or product label states otherwise, “alcohol-free” means that the product is formulated without intentionally added ethanol, alcohol denat., SD alcohol, perfumer’s alcohol, or isopropyl alcohol.

Trace amounts of alcohol may arise unintentionally from raw materials, fragrance components, manufacturing processes, or extraction processes where technically unavoidable. Such trace presence does not mean that the product is an alcohol-based perfume, eau de toilette, cologne, or traditional hydroalcoholic fragrance.

If a future product contains functional alcohol, this will be disclosed in the applicable product information and the product may not be marketed as alcohol-free.

 

 

5. Directions for use

Always follow the directions on the product label.

General use guidance:

  1. Spray lightly onto clean skin, wrists, body, or clothing.

  2. For clothing, spray from a reasonable distance and allow to dry naturally.

  3. Do not oversaturate the skin or fabric.

  4. Reapply as desired.

  5. Store the product in a cool, dry place away from direct sunlight, heat, and children.

Do not use the product:

  • In or around the eyes;

  • Inside the mouth or nose;

  • On broken, irritated, sunburnt, inflamed, or damaged skin;

  • On intimate areas;

  • As a deodorant or antiperspirant;

  • As a sanitiser, disinfectant, insect repellent, sunscreen, medicine, or treatment product;

  • Near open flames, heat sources, or electrical equipment if the label states flammable or includes any related warning;

  • In any way not described on the product label.

If irritation, redness, discomfort, rash, breathing discomfort, headache, nausea, or any other adverse reaction occurs, stop using the product immediately and seek medical advice if required.

 

 

6. Clothing and fabric use

Our mist may be applied lightly to clothing, but customers are responsible for checking fabric suitability before use.

Before spraying onto clothing, test the product on a small, hidden area of fabric and allow it to dry fully. Do not apply to delicate or high-value materials unless you accept the risk of marking or damage.

Avoid use on:

  • Silk;

  • Leather;

  • Suede;

  • Fur;

  • Cashmere or delicate wool;

  • Pearls, jewellery, watches, or metal accessories;

  • Delicate, vintage, hand-dyed, dry-clean-only, or light-coloured fabrics;

  • Any fabric where water spotting, fragrance oil residue, or colour change may occur.

We are not responsible for staining, marking, discolouration, residue, or fabric damage caused by use contrary to the product instructions, excessive spraying, spraying too close to fabric, use on unsuitable materials, or failure to patch test.

 

 

7. Allergies and sensitivities

Fragrance products may contain ingredients that can cause sensitivity or allergic reactions in some individuals.

Before first use, apply a small amount to a limited area of skin and wait to check for sensitivity. Do not continue use if irritation occurs.

Customers are responsible for reviewing the ingredient list, allergen information, warnings, and directions before purchase and use. If you have known allergies, asthma, fragrance sensitivity, skin conditions, or medical concerns, consult a healthcare professional before using any scented product.

Our products are not intended to diagnose, treat, cure, prevent, or alleviate any disease, medical condition, skin condition, or health concern.

 

 

8. Scent expectations and performance

Scent is personal and subjective. The same product may smell different on different people, fabrics, and in different climates.

We do not guarantee that a product will smell exactly the same on every person or perform identically in every environment. Warm weather, humidity, body chemistry, clothing type, storage conditions, and application amount can affect scent development and longevity.

Because our mist products are water-based and alcohol-free, they are not designed to perform like strong alcohol-based perfumes. They may offer a lighter scent effect and may require reapplication.

A dislike of scent, personal preference, expected longevity, or subjective performance is not considered a product defect once the product has been opened or used.

 

 

9. Product images, descriptions and availability

We aim to display product information, images, colours, packaging, descriptions, fragrance notes, sizes, prices, and availability accurately. However, product packaging, artwork, bottle/capsule design, colour, mist appearance, or scent descriptions may vary from images shown online.

All products are subject to availability. We may limit quantities, discontinue products, reformulate products, replace packaging, or cancel orders where necessary.

We reserve the right to correct errors, inaccuracies, omissions, pricing errors, stock errors, or technical issues at any time.

 

 

10. Orders

When you place an order, you agree that all information you provide is accurate, complete, and up to date.

An order is not accepted until we confirm acceptance by email, SMS, WhatsApp, or through our order-management system. We may refuse, cancel, or limit any order where:

  • The product is unavailable;

  • Payment is not authorised;

  • There is a pricing or product-information error;

  • The delivery address is incomplete or outside our delivery area;

  • We suspect fraud, resale abuse, misuse, or unlawful activity;

  • We are unable to fulfil the order due to regulatory, logistics, safety, or stock reasons.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item, subject to payment-provider processing times.

 

 

11. Pricing, VAT and payment

Prices are shown in AED unless stated otherwise.

Prices may include or exclude VAT depending on how they are displayed at checkout. Any applicable taxes, shipping fees, delivery fees, customs charges, duties, or other fees will be shown where required or will be your responsibility where applicable.

Payment must be made using the payment methods available at checkout. We may use third-party payment processors and do not control their processing times, approval decisions, fees, or security checks.

Promotional codes, discounts, bundles, gifts, and offers are subject to availability, expiry dates, and any specific promotional terms. We may withdraw or amend promotions at any time, subject to applicable law.

 

 

12. Delivery

Delivery options, estimated timings, and charges will be shown at checkout or communicated to you after purchase.

Delivery times are estimates only and may be affected by public holidays, courier delays, customs checks, incorrect addresses, weather, regulatory inspections, stock availability, payment checks, or events outside our control.

You are responsible for providing a complete and accurate delivery address and contact number. If delivery fails because the address or contact details are incorrect, or because you are unavailable to receive the order, we may charge additional delivery fees.

Risk in the product passes to you when the product is delivered to the address you provided, except where the product is damaged, defective, incorrect, or where applicable consumer law provides otherwise.

 

 

13. International orders

Where international shipping is offered, you are responsible for checking whether the product can be lawfully imported, possessed, and used in your destination country.

International orders may be subject to customs duties, import VAT, taxes, clearance fees, inspections, courier surcharges, or local restrictions. These charges are your responsibility unless stated otherwise at checkout.

We may cancel or refuse international orders if shipping, customs, fragrance, liquid, cosmetic, or regulatory restrictions prevent fulfilment.

 

 

14. Returns, refunds and exchanges

We want you to be satisfied with your purchase. Because fragrance and mist products are personal-care consumer products, returns are handled carefully for hygiene, safety, and quality-control reasons.

14.1 Change-of-mind returns

You may request a return for an unopened and unused product within 7 calendar days of delivery.

To be eligible for a change-of-mind return, the product must be:

  • Unopened;

  • Unused;

  • In its original packaging;

  • With any tamper seal, hygiene seal, shrink wrap, capsule seal, box, barcode, and label intact;

  • In resaleable condition;

  • Accompanied by proof of purchase.

Opened, sprayed, tested, damaged, altered, or used products cannot be returned for change of mind, scent preference, expected longevity, or personal suitability.

14.2 Non-returnable items

Unless defective, damaged, incorrect, or required by law, we cannot accept returns of:

  • Opened fragrance or mist products;

  • Used products;

  • Products with broken seals;

  • Products not in original packaging;

  • Products damaged after delivery;

  • Products exposed to heat, sunlight, water, contamination, or misuse;

  • Gift cards;

  • Final-sale, clearance, or sample items clearly marked as non-returnable;

  • Personalised, customised, limited-batch, or made-to-order products.

14.3 Defective, damaged or incorrect products

If your product arrives damaged, defective, leaking, contaminated, or incorrect, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Order number;

  • Product name;

  • Batch number or lot number;

  • Photos or video of the issue;

  • Photo of the outer delivery packaging;

  • Description of the issue;

  • Whether the product has been used.

If the issue is verified, we may offer a replacement, exchange, refund, repair, recall process, or another remedy required by applicable law.

This policy does not limit your mandatory rights under UAE consumer-protection law.

14.4 Adverse reactions

If you experience an adverse reaction, stop using the product immediately.

Contact us with the product name, batch number, order number, date of use, description of the reaction, and photographs if appropriate. We may request return of the product for quality review, batch investigation, or manufacturer assessment.

For urgent or serious symptoms, seek medical assistance immediately. Customer support is not a medical service.

14.5 Return process

Before sending any product back, contact us at [Customer Support Email] to request return approval.

Products returned without approval may not be accepted.

You are responsible for return shipping costs for change-of-mind returns. We will cover reasonable return shipping costs where the product is confirmed to be defective, damaged on arrival, or incorrect.

Refunds will normally be issued to the original payment method after we receive and inspect the returned product. Bank and payment-provider processing times may vary.

Original delivery charges are non-refundable for change-of-mind returns unless required by law or otherwise agreed by us.

 

 

15. Product quality, batch control and recalls

Each product may carry a batch number, lot number, barcode, production date, expiry date, period-after-opening symbol, or other identification details.

Please keep your order confirmation and product packaging in case of a quality question, complaint, recall, or safety notice.

If we become aware of a safety, quality, regulatory, labelling, or batch issue, we may contact customers, request that use stops immediately, arrange return or replacement, issue a refund, or conduct a recall or withdrawal in cooperation with the manufacturer, supplier, Dubai Municipality, or any competent authority.

You agree to follow any safety, withdrawal, or recall instructions we issue.

 

 

16. Customer responsibilities

You agree to:

  • Use products only as directed;

  • Read the label before use;

  • Check ingredients before purchase and use;

  • Patch test on skin and fabric where appropriate;

  • Keep products away from children and pets;

  • Store products correctly;

  • Avoid use on unsuitable skin, fabrics, or surfaces;

  • Stop use if irritation occurs;

  • Not misuse, tamper with, refill, dilute, modify, heat, ingest, inhale deliberately, or combine the product with other chemicals;

  • Not resell products unless expressly authorised by us.

We are not responsible for loss, damage, irritation, staining, or other issues caused by misuse, failure to follow instructions, unauthorised resale, product modification, improper storage, or use outside the stated directions.

 

 

17. Reviews, feedback and user content

If you submit a review, photo, video, comment, testimonial, social media post, or other content relating to our products, you confirm that it is accurate, lawful, and based on your genuine experience.

You must not submit content that is false, misleading, offensive, defamatory, unlawful, infringing, medical in nature, or inconsistent with applicable advertising and consumer-protection rules.

By submitting content, you grant us permission to use, reproduce, edit, publish, display, and share it for marketing, customer-service, product-development, and business purposes, unless you tell us otherwise in writing.

We may remove or refuse to publish content at our discretion.

 

 

18. Intellectual property

All brand names, product names, scent names, logos, designs, text, images, videos, packaging concepts, website content, fragrance descriptions, product formulations, trade secrets, and other materials belong to us or our licensors.

You may not copy, reproduce, sell, modify, imitate, reverse engineer, deconstruct, misuse, or exploit our intellectual property without our prior written consent.

Purchase of a product does not give you any rights in our brand, formula, scent design, capsule format, packaging design, product names, website content, or other intellectual property.

 

 

19. Website use

You may use our website only for lawful personal shopping and information purposes.

You must not:

  • Interfere with the website;

  • Attempt unauthorised access;

  • Use bots, scrapers, or automated tools without permission;

  • Upload malicious code;

  • Misuse promotions;

  • Place fraudulent orders;

  • Copy website content without permission;

  • Use the website in a way that breaches UAE law or any applicable law.

We may suspend or block access to the website if we suspect misuse.

 

 

20. Accounts

If you create an account, you are responsible for keeping your login details confidential.

You are responsible for all activity under your account unless caused by our fault. Tell us immediately if you believe your account has been accessed without permission.

We may suspend or close accounts where we reasonably suspect fraud, misuse, chargeback abuse, resale abuse, or breach of these Terms.

 

 

21. Privacy

Our collection, use, storage, and sharing of personal data is described in our Privacy Policy.

By using our website or placing an order, you agree that we may process your personal data to manage orders, payments, delivery, customer support, returns, regulatory records, safety notices, fraud prevention, and marketing where permitted.

 

 

22. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including mandatory consumer rights.

Subject to applicable law, we are not liable for:

  • Indirect or consequential loss;

  • Loss caused by misuse or failure to follow directions;

  • Fabric damage where the product was not patch tested or was used on unsuitable fabric;

  • Allergic or sensitivity reactions where ingredients and warnings were provided and the product was not defective;

  • Differences in scent perception, longevity, projection, or personal preference;

  • Delivery delays outside our reasonable control;

  • Third-party payment, courier, customs, or platform issues;

  • Loss caused by unauthorised resale or product tampering.

Our total liability for a product purchase will not exceed the amount paid for the relevant product, except where applicable law requires otherwise.

 

 

23. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including courier disruption, customs delay, supply-chain issues, regulatory changes, authority inspections, product holds, system outages, payment failures, natural events, war, civil unrest, pandemics, labour disruption, or other force majeure events.

 

 

24. Changes to products or terms

We may update products, formulations, packaging, product names, scent names, descriptions, pricing, claims, labels, warnings, and these Terms from time to time.

The Terms in force at the time of your order will apply to that order, unless a change is required by law, regulation, authority direction, or safety reason.

The latest version of these Terms will be available on our website.

 

 

25. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai, unless mandatory consumer law provides otherwise.

If you have a complaint, please contact us first at [Customer Support Email] so we can try to resolve the issue.

If we cannot resolve the matter, disputes may be referred to the competent courts or authorities in Dubai/UAE, subject to applicable consumer-protection laws and any mandatory dispute-resolution process.

 

 

26. Contact us

For orders, returns, product questions, safety concerns, complaints, or regulatory enquiries, contact:


 Email: shane@the-mode.com